Retail
Commerce automation across a retail supplier network
A long supplier tail moved from email transactions to digital commerce automation, with catalogues buyers actually use.
The problem
A retail group transacted with most of its supplier base by email and phone. Purchase orders were re-keyed, invoices arrived as PDFs, matching exceptions absorbed the shared service team, and buyers avoided a catalogue that was permanently out of date.
The solution
Nexolve delivered Ariba Buying & Invoicing with Commerce Automation via the Digital Supplier Network: suppliers segmented and onboarded in waves, catalogue content rebuilt with an ownership model, and invoice matching tuned with the finance team.
The process
Segmented the supplier base by volume and digital readiness
Rebuilt catalogue and punchout content with clear ownership
Enabled suppliers onto DSN in planned waves with guided support
Tuned matching and exception flows with the shared service centre
Results
- High-volume suppliers transacting digitally from PO to invoice
- Catalogue content with a named owner and a maintenance cadence
- Exception queues redesigned around root causes, not just volume
- Adoption tracked against metrics agreed before the rollout started
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